Case Study

Book Recommerce Recovery

Company Overview

name

Book Recommerce Recovery

Industry

Book Recommerce SaaS

Company Size

$20M

Location

Remote

Key Stakeholders

CEO, Clients, Internal Teams, Private Equity

The Challenge

Initial Problem

Company suffered a ransomware attack, leading to a full platform shutdown despite paying ransom.

Symptoms of the Problem

Software instability, communication breakdowns, operational chaos.

Business Impact

Revenue dropped from $20M to $0; clients couldn’t operate or sell inventory.

The Approach

Engagement Scope

Internal and external crisis communication, client retention, and platform restoration.

Duration

3 months

Methodologies Used

Daily cross-functional standups, insurance mediation, and external stakeholder coordination.

Tools & Frameworks Applied

Asana, Notion for communication and project planning.

Solutions Delivered & Results

Key Recommendations & Implementations

  • Led reonboarding of 207 SaaS clients.
  • Managed communications with PR, legal, and client leadership.
  • Oversaw daily dev and recovery priorities.

Quantitative Results

  • Retained 92% of clients despite a 4-month platform outage.

Other Strategic Wins

  • Created full Disaster Recovery Plan.
  • Reduced CEO load during crisis and preserved investor confidence.

Listen to What Our Clients Have to Say

It was an absolute pleasure working with Mandy. She brought immense value to the team and was a key driver in two critical initiatives for our business.
First, Mandy was brought on board to help us expand our Total Addressable Market (TAM), a project that spanned over six months. Her deep expertise in go-to-market strategies was evident as she seamlessly supported various aspects of the business, including sales, marketing, financials, and product development. Mandy didn’t just execute; she acted as a true force multiplier, taking ownership of complex initiatives that our leadership team, due to time constraints, simply couldn’t tackle at the executive level. Her ability to step in and take the wheel made an incredible impact on our strategic growth and positioning in the market.

Second, Mandy demonstrated her exceptional crisis management and operational skills when one of our legacy technologies was hit by a ransomware attack. Without hesitation, she stepped in as the project manager, guiding the recovery efforts with precision and grace. Mandy played a pivotal role in coordinating the team, managing the recovery process, and ensuring business continuity during a very challenging time.

With her years of operational experience, Mandy brought a level of professionalism, calm, and leadership that helped us navigate both opportunities and tough situations. Her contributions were invaluable, and I would highly recommend her to any organization looking for someone who can lead with impact and drive results.
Siera Smith, MBA
Mandy was such a gift to our small and mighty startup!
Her professionalism, deep knowledge of key players in the furniture/home furnishings 3PL space, and ability to get the business onboarded in record time (WITHOUT a single hiccup!) was exactly what we needed. She did more in 45 days than we were able to accomplish on our own in 4 months. Her communication is top notch. Her value is undeniable. Our only wish is that we would have engaged her sooner. I highly recommend Mandy and would not hesitate to bring her on for another project in the future.
Kari Albert

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